Terms of service

What this agreement covers

These Terms of Service govern your use of BillXpert, operated by Xardent Technologies Private Limited (“we”, “us”, or “our”), registered in Mumbai, Maharashtra, India.

By installing the BillXpert desktop software, creating an account, or subscribing to any plan, you agree to these terms. If you are signing up on behalf of a partnership firm, private limited company, or proprietary business, you confirm that you have the authority to accept these terms for that business.

Your account and security

When you create an account, you must provide accurate business and contact details. You are responsible for keeping your login credentials and cashier terminal passcodes secure.

Any activity that happens under your account is your responsibility. If you ever suspect that someone has accessed your account without permission, let us know right away at support@billxperts.com so we can help secure it.

Using BillXpert in your business

We grant you a license to use BillXpert for your business operations during your active subscription period, based on the counter limits of your chosen plan.

To keep the platform safe and lawful for everyone, you agree not to:

• Create fraudulent, fictitious, or unlawful invoices in violation of the Central Goods and Services Tax (CGST) Act or Indian laws.
• Attempt to decompile, reverse-engineer, or extract the source code of our desktop apps or cloud backend.
• Bypass license checks or run more simultaneous counter terminals than your subscription allows.
• Resell, lease, or distribute our software to third parties without our written permission.

Your data and ownership

You own all the data you enter into BillXpert. That includes your customer contacts, wholesale and retail prices, inventory counts, purchase bills, and party ledgers. We do not claim any ownership over your business records.

You give us permission only to store, back up, and process your records to provide the software features to you. We do not sell your records, and we do not share your store financials with banks, loan companies, or marketing agencies.

All software designs, code, brand marks, and documentation belong to Xardent Technologies Private Limited.

Subscription plans and billing

Paid plans are billed in advance on a monthly, quarterly, or annual basis depending on what you select.

• Payments: Subscription payments are processed securely through our authorized payment gateway partners. We do not store your credit card, debit card, or UPI PINs.
• Taxes: Plan prices are subject to applicable Indian Goods and Services Tax (GST at 18%), which is shown clearly during checkout. A valid GST tax invoice is issued for every payment.
• Upgrades: When upgrading your plan mid-cycle, charges are calculated on a prorated basis for the remaining days of your period.

14-day refund policy

We want you to feel confident choosing BillXpert. We provide a 14-day money-back guarantee for new paid subscriptions:

• Eligibility: If BillXpert does not fit your business needs, email us within 14 calendar days of your initial payment date for a full refund.
• How to request: Send an email from your registered account to support@billxperts.com with your business name and payment receipt.
• Processing timeline: Once approved, refunds are credited back to your original payment method (UPI, bank account, or card) within 5 to 7 business days.
• Subsequent renewals: The 14-day guarantee covers your initial subscription purchase. Regular recurring renewals are not refunded, but you can turn off renewal anytime to avoid upcoming charges.

Tax calculations and disclaimer

BillXpert calculates GST amounts, cess, item discounts, and invoice totals based on the tax rates and HSN codes you configure.

BillXpert is not a Chartered Accountancy firm or tax advisory service. You are responsible for ensuring that your tax percentages, HSN/SAC numbers, and invoice structures match Indian GST law. We recommend reviewing your tax settings with your accountant or CA when setting up your store.

Offline billing and availability

The BillXpert desktop software is built local-first. You can create invoices, print thermal receipts, and scan barcodes even when your internet connection is down. Cloud syncing will resume automatically when internet connectivity returns.

While we work hard to keep cloud syncing fast and reliable, we cannot guarantee uninterrupted service. We are not responsible for delays caused by local broadband outages, hardware faults on your PC, or downtime on government GST and e-way bill portals.

Limitation of liability

To the extent permitted under Indian law, Xardent Technologies Private Limited and its team are not liable for indirect, incidental, or consequential damages, including loss of profits, inventory discrepancies, or business interruption.

Our total cumulative liability for any claim related to the software or these terms is limited to the total fees you paid to BillXpert in the three (3) months immediately preceding the claim.

Ending your subscription

You can stop using BillXpert and cancel your plan anytime through your account settings or by contacting our team.

Before closing your account, you can export your complete sales ledgers, customer lists, and inventory reports in Excel or CSV formats. We may suspend or cancel access if there is a serious breach of these terms, failure to pay fees, or fraudulent software usage.

Governing law and disputes

These Terms are governed by and construed under the laws of the Republic of India.

If a dispute arises that we cannot resolve together informally, the courts in Mumbai, Maharashtra, India have exclusive jurisdiction over the matter.

Contact information

If you have any questions about these Terms of Service, please reach out to us:

For product demonstrations or customer support, visit our contact page.